Please read these Terms and Conditions carefully before using our Service.
These Terms and Conditions govern your access to and use of VP Ride, operated by ValuePrime Taxi Service. By creating an account, booking a trip, driving through the app, or otherwise using the Service, you agree to these Terms.
1. Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application means VP Ride, the software program provided by the Company and downloaded by you on any electronic device.
• Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded.
• Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms) refers to ValuePrime Taxi Service, 452 8th Street, Morden, Manitoba, Canada.
• Country refers to Manitoba, Canada.
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Driver means a user who has been approved by the Company to accept and complete trip requests through the Application. Drivers and Riders use the same Application; account type and permissions differ by role.
• Rider means a user who requests transportation through the Application.
• Service means the VP Ride mobile application, our website at vpride.ca, and related booking, dispatch, payment, and support services operated by ValuePrime Taxi Service.
• Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, including any documents expressly incorporated by reference, which govern your access to and use of the Service and form the entire agreement between you and the Company regarding the Service.
• Trip means a transportation request booked, accepted, and completed through the Service.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Acknowledgment and Eligibility
These Terms set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, Riders, Drivers, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.
Age requirement: You must be at least 18 years of age to create an account, book a trip, or use the Service as a Driver. By using the Service, you represent and warrant that you are 18 or older. The Company does not permit anyone under 18 to use the Service.
Your access to and use of the Service is also subject to our Privacy Policy, which describes how we collect, use, and disclose personal information. Please read our Privacy Policy carefully before using the Service.
3. Nature of the Service
VP Ride is a technology platform that connects Riders with Drivers for on-demand and scheduled transportation. ValuePrime Taxi Service provides the platform, dispatch tools, and related support. Unless we expressly state otherwise in writing, Drivers are independent service providers and are not employees, agents, or partners of the Company solely by virtue of using the Application.
We do not guarantee that a Driver will be available at any given time or location. Trip availability depends on Driver supply, road conditions, weather, demand, and other factors outside our control.
We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, to the extent permitted by law.
4. Accounts and Registration
To use most features of the Service, you must register for an Account. You agree to provide accurate, current, and complete information during registration and to keep your Account information up to date.
You are responsible for safeguarding your password and for all activity that occurs under your Account. Notify us immediately if you suspect unauthorized access to your Account.
You may not create an Account for anyone else without permission, use another person's Account without authorization, or maintain more than one Account for improper purposes.
We may refuse registration, require additional verification, or suspend or terminate Accounts that violate these Terms, pose a safety risk, involve fraud or abuse, or are required by law or regulatory obligation.
5. Rider Terms
As a Rider, you agree to:
• Provide accurate pickup and drop-off details, contact information, and trip instructions.
• Be ready at the agreed pickup location within a reasonable time after the Driver arrives.
• Treat Drivers with respect and comply with applicable laws during a Trip.
• Pay applicable fares, fees, tolls, waiting charges, cancellation fees, or other amounts shown in the Application or communicated through the Service.
• Use ratings and feedback honestly and not for harassment, discrimination, or retaliation.
During an active Trip, the Application may show you the Driver's name, phone number, vehicle information, and live location so you can identify and track your Driver. You agree not to misuse this information for purposes unrelated to the Trip.
Cancellation and no-show rules, if any, will be shown in the Application or communicated at booking. Repeated cancellations, no-shows, or abuse of the booking system may result in fees, suspension, or termination.
6. Driver Terms
Drivers and Riders use the same VP Ride Application. After approval by the Company, a Driver account may access driver-specific features such as going online, receiving trip requests, navigation, earnings history, and trip management.
As a Driver, you agree to:
• Maintain all licences, permits, insurance, vehicle registration, and other authorizations required by applicable law and Company policy.
• Keep your profile, vehicle information, and availability status accurate.
• Accept and complete Trips safely, lawfully, and in a professional manner.
• Not discriminate against Riders on prohibited grounds under applicable human rights law.
• Use location and online-status features only as intended for dispatch, navigation, and safety.
• Comply with municipal and provincial vehicle-for-hire rules applicable in Manitoba and any other jurisdiction where you operate.
We may require background checks, document verification, or ongoing compliance reviews before or during Driver approval. We may suspend or remove Driver access for safety concerns, customer complaints, regulatory issues, fraud, or breach of these Terms.
Drivers are responsible for their own taxes, expenses, and compliance with employment and contractor laws, except where the Company expressly agrees otherwise in writing.
7. Bookings, Fares, Payments, and Promotions
Fares, estimates, payment methods, receipts, and applicable fees are displayed in the Application or otherwise communicated through the Service. Estimates are not guaranteed final prices; actual fares may vary based on route, traffic, wait time, tolls, surcharges, or other factors.
By requesting a Trip, you authorize us and our payment processors to charge your selected payment method for amounts owed. If a charge fails, you remain responsible for payment and we may suspend your Account until the balance is resolved.
Promo codes, loyalty rewards, or other promotions are subject to separate rules shown at the time of offer. We may modify, limit, or withdraw promotions at any time. Promotions have no cash value unless expressly stated.
Refund requests must be submitted through the Service or to support@vpride.ca. We will review requests in accordance with applicable law and our internal policies.
8. Location, Maps, and Safety Features
The Service uses location data, mapping, routing, and related technologies to provide booking, dispatch, navigation, live tracking, and safety features. Some features will not work if you disable required device permissions.
Map, routing, and estimated arrival information are provided for convenience and may be inaccurate or delayed. You should always exercise independent judgment, especially in emergencies.
If the Application includes an in-app SOS or safety feature, it is a supplemental tool only. It does not replace calling emergency services (such as 911) where immediate danger exists. When SOS is used, trip context and location may be shared with designated staff or authorities as described in our Privacy Policy.
9. User Conduct and Prohibited Uses
You agree not to:
• Use the Service for any unlawful, harmful, fraudulent, or abusive purpose.
• Harass, threaten, assault, or endanger Riders, Drivers, staff, or the public.
• Submit false bookings, fake accounts, or manipulated ratings or feedback.
• Interfere with the operation of the Service, reverse engineer the Application, or attempt unauthorized access to systems or data.
• Use another user's personal or trip information for stalking, marketing, or any purpose unrelated to a Trip.
• Misuse SOS, safety, or reporting tools.
• Transport unlawful items or use the Service in violation of vehicle-for-hire regulations.
We may investigate reports of misconduct and cooperate with law enforcement where appropriate.
10. Termination and Suspension
We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, create a safety risk, engage in fraud or abuse, fail to pay amounts owed, violate applicable law, or if we are required to do so by law or a regulatory authority.
Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive, including payment obligations, disclaimers, limitations of liability, and dispute provisions.
You may stop using the Service at any time and may request Account closure by contacting us, subject to any outstanding payments or legal retention requirements.
11. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
12. Third-Party Services
The Service relies on third-party providers, including:
• Google Maps Platform for maps, geocoding, and routing;
• Google Sign-In for optional account authentication; and
• Firebase (Google) for push notifications and related delivery services.
Your use of those services may be subject to the third party's own terms and privacy policies. We are not responsible for third-party services we do not control.
13. Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and privacy policies of any third-party websites or services that you visit.
14. Intellectual Property
The Service, including the Application, branding, software, text, graphics, logos, and other content provided by the Company, is owned by the Company or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Application for personal or authorized business use in accordance with these Terms.
You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as permitted by law or with our prior written consent.
15. "AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.
Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. In such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
16. Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service in the twelve (12) months before the claim arose, or 100 CAD if you have not purchased anything through the Service, whichever is greater.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some provinces or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In those jurisdictions, each party's liability will be limited to the greatest extent permitted by law.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or gross negligence where such limitation is prohibited.
17. Governing Law and Dispute Resolution
These Terms and your use of the Service shall be governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.
If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company at hello@vpride.ca. If the dispute is not resolved within a reasonable time, you agree that the courts located in Manitoba shall have exclusive jurisdiction, except where applicable consumer protection law gives you the right to bring proceedings in another forum.
18. Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
19. Translation
These Terms may be made available in languages other than English. If there is a conflict between a translated version and the English version, the English version shall prevail to the extent permitted by law.
20. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Service.
21. Contact Us
If you have any questions about these Terms and Conditions, you can contact us:
• General inquiries: hello@vpride.ca
• Support: support@vpride.ca
• Postal address: ValuePrime Taxi Service, 452 8th Street, Morden